Blaming inanimate objects for human errors

Examples: The bus took a wrong turn, or my phone hung up on you when I was transferring you.
Cure: Be honest about the mistake. Tell the person how you plan to do it differently next time. Give them a  solution

Avoiding the job

Example: When you ask questions at the help desk, they refer you to another number instead of helping you.
Cure: Help people solve their problems. When you show a willingness to help, people will assume you are competent. You still have to prove it.

Enjoying ignorance

Example: I don’t know, I just work here.
Cure: Keep learning. Keep asking questions. Do not settle for ignorant bliss.